Photo by The Consumerist
This article is copyrighted by neenmachine.com
This week, my experiences with customer service have been less than stellar. And it appears that I am not alone.
I needed a new thermostat. The old one was broken. The electrician was due to arrive in an hour, so I stopped by a local hardware store – let’s call it XYZ Hardware.
Good news – they had the exact same model that I was looking to replace. Bad news – it turned out to be a lemon.
Once the electrician got our heat up and running (with yet another thermostat), I took the lemon back to XYZ Hardware. I showed the salesman the original broken one and the lemon I just purchased, just so he would know that I wasn’t pulling a switch.
“Well,” he said, “the problem is, I can’t resell this with the package torn open like this.” (don’t get me started on plastic packaging)
“Well,” I replied, “you probably shouldn’t resell this since it doesn’t work.”
“I have no way of knowing that.” he responded. (He may as well have said “I don’t believe you.” But I got the message loud and clear.) “I’ll have to check with the manager.”
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